Return Policy

Updated as of June 2020

Techccessorize Refund, Returns, and Cancellation Policy

General Terms and Conditions

These terms and conditions apply to the use of this website and the ordering, purchase, fulfillment, and delivery of Products from Techccessorize.com.au or from third-party sellers (TPS).

Please read the following Terms and Conditions carefully before placing Your Order. These Terms and Conditions contain important information about the ordering, processing, fulfillment and delivery of goods, including limitations of liability.

Please see the Terms of Service for Termas and Conditions and Shipping and Delivery Policy for Third-Party Sellers (TPS) and goods that may come from overseas countries.  Please see updated information regarding COVID 19 delays for shipping.

Please see our updated information regarding COVID19 delays for shipping.

Returns

Our Return policy lasts 30 days post delivery of your order. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. 

We do not offer returns for change of mind. 

Product Returns
To be eligible for a return, you need to provide evidence (preferably photos) of why the product is faulty or doesn’t work or is damaged to need return.

Several types of goods are exempt from being returned.  We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items

To complete your return, we require a receipt or proof of purchase such as your order number. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@techccessorize.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@techccessorize.com.au 

Shipping returned products
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.